PAYMENTS

We accept Paypal and Stripe payments as well as credit card payments via Paypal and Stripe. No checks or money orders are accepted. No other form of payment is accepted.

PLACING ORDERS

After making an order, it cannot be changed so please make sure your order is done correctly before payment is made.

Orders that are waiting on preordered titles will be shipped when the last title on the order arrives unless separate orders are placed, one for preorder items and the other for in-stock items.

Orders that can be immediately fulfilled will be processed and shipped within 48 business hours (Monday through Friday 9-5, excluding holidays*). For orders placed around the holiday season, please allow extra time for processing orders.

All sales are final on orders. Returns are not accepted unless your item is damaged or defective or if you received the wrong item in your order.

• If you have a damaged or defective item, please send a picture of the damage, or in the case of damage that is only audible, such as a record skip, please send video of the record playing at the skip to orders@sublimefrequencies.com along with your order confirmation email.
• If you received an incorrect item, please send a picture of the item along with your order confirmation email to orders@sublimefrequencies.com

DIGITAL DOWNLOAD ORDERS

All digital downloads are MP3s, no other formats are available.

USA (Domestic)

Please note that all mail orders are shipped via United States Postal Service First Class, Media Mail or Priority.

Orders are shipped within 48 hours (Monday through Friday 9-5, excluding holidays).

Shipping times will vary depending on where you live.

After your order is placed, you will receive an email confirmation of your order and after the order is shipped, you will receive another email confirmation of shipping with tracking information. Please refer to tracking info to know where your package is and when it will be delivered.

INTERNATIONAL

Shipping times will vary depending on where you live.

Shipping via USPS first class international can take anywhere from 2 weeks to over a month due to customs clearances.

Customers in Asia and Australia typically will have the longest waiting times for their items to arrive.

Shipping costs for international orders will be calculated during checkout based on the weight of all items ordered.

Below is a very general idea of shipping costs via USPS international first class shipping:

REGION | CD | ONE GATEFOLD LP | TWO GATEFOLD LPS
———————————————————————————
EUROPE/CANADA/MEXICO |$12 | $16 | $22

REST OF THE WORLD | $15| $25 | $35